NOTE:
Before attempting a repair to the in-vehicle infotainment system following concerns regarding no playback of audio files stored either on a USB data storage device or on a CD data disc, check below to ensure that the audio files in question are encoded in a compatible format
There are a number of variables that can be set (either automatically or by the user) at the point of creating the audio file that may contribute to an audio file being encoded in an incompatible format. These include:
Diagnostic Procedures For Audio Files
Identify File Type: if a customer reports issues with audio file playback, first confirm that the data source is operating normally and is not locked or corrupted. This may be achieved by reading the USB storage device or data disk via a PC and confirming that the audio files can be seen/accessed as expected. If the storage device/data disk appears to be operating normally, the next step is to ascertain the file type of those files that will not play through the infotainment system. There are three types of compatible audio file, either MP3 (which must have a file extension of .mp3); or WMA (which must have a file extension of .wma); or AAC (which must have a file extension of either .aac or .m4a). If the affected audio files are not of these types, then successful playback via the infotainment system may not be possible.
Further information about the audio file may be accessed via the file properties tab either when viewing the file in Windows Explorer or when playing the file via a digital media player programme. In such a way, it should be possible to ascertain some or all of the required information concerning the file's specified encoding type/bit rate/sampling frequency.
Once this information has been obtained, use the tables detailed below to check if the suspect audio file is compatible with the vehicle infotainment system.
Playback Of Audio Files Stored On A USB Storage Device
USB MP3 Files (only if file extension is '.mp3'): Playback of MP3 audio files encoded in Variable Bit Rate (VBR) format is supported at bit rates between 8-320 kbps. For Constant Bit Rate (CBR) files, see table below for compatible sampling rates and bit rates.
USB WMA Files (only if file extension is '.wma'): Playback of WMA audio files encoded in Variable Bit Rate (VBR) format and created using Windows Media Player Version 8.0 and/or Version 9.0 is supported at bit rates between 5-384 kbps. For Constant Bit Rate (CBR) files, see table below for compatible sampling rates and bit rates. Note that WMA CBR files created using Windows Media Player Versions 7.0, 8.0 and 9.0 can be supported, while playback will be attempted but cannot be guaranteed for files created using Windows Media Player Versions 4.0, 4.1, 9 Beta and 9.1.
USB AAC Files (only if file extension is '.aac' or '.m4a'): Playback of AAC audio files encoded in Variable Bit Rate (VBR) format is supported at bit rates between 8-320 kbps. For Constant Bit Rate (CBR) files, see table below for compatible sampling rates and bit rates.
Playback Of Audio Files Stored On A CD Data Disk
CD Data Disk MP3 Files (only if file extension is '.mp3'): Playback of MP3 audio files encoded in Variable Bit Rate (VBR) format is supported at bit rates between 8-320 kbps. For Constant Bit Rate (CBR) files, see table below for compatible sampling rates and bit rates.
CD Data Disk WMA Files (only if file extension is '.wma'): Playback of WMA audio files encoded in Variable Bit Rate (VBR) format and created using Windows Media Player Version 9.0 is supported at bit rates between 32-192 kbps. For Constant Bit Rate (CBR) files, see table below for compatible sampling rates and bit rates. Note that WMA CBR files created using Windows Media Player Version 9.0 can be supported, while playback will be attempted but cannot be guaranteed for files created using Windows Media Player Versions 4.0, 4.1, 7.0, 8.0, 9 Beta and 9.1.
CD Data Disk AAC Files (only if file extension is '.aac' or '.m4a'): Playback of AAC audio files encoded in Variable Bit Rate (VBR) format is supported at bit rates between 8-320 kbps. For Constant Bit Rate (CBR) files, see table below for compatible sampling rates and bit rates.